ZP9 Maverick SPK B&O 25+

You may cancel your order without penalty prior to the product shipping.

Products cancelled or refused after the product has shipped will incur shipping and handling charges as well as a 20% restocking fee.

We will accept returns of eligible items within 30 days of your receipt. Exchanges are also accepted during the 30-day window, and may occur at Nav-TV’s discretion during the warranty period. Products returned within the first 30 days after purchase ,and are subject to a 20% restocking fee. Products must be new, unused and in their original packaging to qualify for a refund.

Please visit the Nav-TV or Zen audio website to start a return or exchange. The order number provided in your confirmation email is required in order to process the return.  

If you believe you have received a defective product, please contact Technical Support to initiate an exchange. Technical Support will work with you to determine next steps. Upon our receipt of the product and confirmation of defect as determined by our inspection, we will provide an exchange unit. Please see our Warranty policy here.

Returned product must be in new and unused condition. The order number provided in your confirmation email is required in order to process the return. Any shipping and handling fees will not be refunded.  You will be responsible for return shipping costs. Upon our receipt of the product in unused/resalable condition as determined by our inspection, we will issue a refund to the credit method used to make the purchase.

The privacy policy can be viewed here.